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Refund Policy

A legal disclaimer

At FreeTime Freelancer, client satisfaction is at the heart of what we do. We understand that situations vary and, while we strive to deliver high-quality services every time, we also recognize that unexpected circumstances may arise.

Case-by-Case Consideration

Refund requests are evaluated individually, taking into account the nature of the service provided, the work already completed, and the specific concerns of the client. Because each project is unique, refunds are not guaranteed but may be granted at our discretion.

How to Request a Refund

If you are unsatisfied with your service, please submit your refund request in writing within 7 business days of receiving your completed service. Your request should include:

  • The reason you are seeking a refund

  • Any supporting details about your experience

  • Suggested resolution (refund, revision, or alternative solution)

Possible Outcomes

Depending on the situation, we may offer:

  • A full or partial refund

  • A revision or correction of the service provided

  • A credit toward a future service

Limitations

Depending on the situation, we may offer:

  • A full or partial refund

  • A revision or correction of the service provided

  • A credit toward a future service

Final Note

This policy is intended to balance fairness for our clients with respect for the time, effort, and resources invested in delivering professional services. If you have concerns, please reach out—we believe in open communication and will do our best to find a solution that feels right.

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